Individual logins for Alarm.com customer website and Alarm.com app users can only be created using the Alarm.com customer website. If the desired login name is not accepted, it may already be in use. For more information about login requirements, see What are the login name and password requirements?.

There is no limit to the number of logins that can be created. For information about creating a login for an Enterprise group, see Create a new group login.

Note: Only logins with Master Control permissions can create new logins. For further assistance, contact the account administrator.

To create a secondary login:

1. Log into the Alarm.com customer website.
2. Click Users. 
3. Click Manage Logins.
4. Click Add a Login.
5. In the Email Address field, enter the new login's email address.
6. In the Login Name field, enter the desired login name.
7. Using the Language Preference dropdown menu, select the desired language preference.
8. Click Save.
9. On the Manage Login Permissions page, select either Master Control, Full Control, Read Only, Limited Device Access, or Custom. This will give the login permission to access various website features. For a description of each permission, see Permissions.
   • If no permissions are selected and saved:
     • On the Alarm.com customer website, the login is able to view only the welcome card, sensors, and activity. The login is not able to perform any changes except to their Login Information. 
     • On the Alarm.com app, the login is able to view only trouble alerts, weather, and history. The login is not able to perform any changes except to their App Settings. 
10. Click Save.

Note: New logins receive an email containing their login name, a link to set up a new password, and a link to download the Alarm.com app. If this email is not being received, confirm the email address for the new login is entered correctly and/or have the user check their junk/spam folder. The email link is valid for 24 hours.